The A.C.P. was launched in 2011 by the Government of Aruba as a training program for individuals working in the hospitality industry, executed by Enseñansa pa Empleo. As of 2015 the Aruba Tourism Authority (A.T.A.) took charge of the program and third were entrusted with the execution of the A.C.P. training program. The A.C.P. is aimed to provide consistent and accurate information on the tourism destination product, improving the overall destination experience for our visitors. Participants will be able to share the Aruba story with visitors in search of cultural and authentic experience.

The concept of ‘Zjeito’ with its authentic Aruban values connected to Service Excellence is our guiding principle. The values are Love, Creativity, Unity, Authenticity, Pride, Conserve, Celebrate, Charisma, and Freedom. Through our programs we re-connect participants to Aruba’s ‘Zjeito’ and motivate and inspire to shift their purpose of ‘doing business as usual’ to ‘doing business with Zjeito’… to provide service with Zjeito!

Do you have questions? Let us know how we can help.

Our team

Aruba Certification Program ACP aruba - melissa

Melissa Robert

She has been working with the ACP team since we started in July 2011.
She is the ACP Coordinator, who arranges our workshop schedules, keeps track of our statistics and database. She is also one of the facilitator. One of her main hobbies is taking panoramic pictures of the nature and historic buildings.

Life is too serious to take seriously (Hereby I mean that it is important to enjoy life and be positive).

Aruba Certification Program ACP aruba - giovanni

Giovanni de Windt

He has been working with the ACP team since the project started in July 2011. He is our ACP researcher. This way we can make sure that all the facts are right. He is also one of our facilitators with an expertise in historic events that took place on our island. One of his main hobbies is taking pictures of cultural events, historic buildings etc.

What is understood does not have to be discussed (Time is valuable).

Aruba Certification Program ACP aruba - susana

Susana Romero

She has been working with the ACP team since July 2011 and is the youngest of the team. She is our Marketing Coordinator. This entails keeping contact with the customers, coordinate workshop dates, site inspection for on property trainings and also following up with all clients that subscribe digitally etc.

Variety is the spice of life. By poem of “The Task” (1785) of William Cowper

Get in touch

For any questions send us an email we will try to get back as soon as possible.

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