ABOUT US

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ARUBA CERTIFICATION PROGRAM

The Aruba Certification Program was launched in 2011 by the Government of Aruba as a training program for individuals working in the hospitality industry. The A.C.P. is aimed to provide consistent and accurate information on the tourism destination product, improving the overall destination experience for our visitors. Participants will be able to share the Aruba story with visitors in search of cultural and authentic experiences.

HAPPY INFORMATION OFFICERS

The Happy Information Officer Program is aimed at providing visitors with recognizable mobile information points that can be approached with any type of questions. With this new knowledge, visitors can be more adventurous and venture into what was up to now unchartered territory. The Happy Information Officers provide visitors with direct information within a short time span by promoting our tourism destination product. This will lead to better visitor experiences and higher satisfaction.

ARUBA EXCELLENCE FOUNDATION

With the establishment of the Aruba Excellence Foundation, the Aruba Tourism Authority (A.T.A.) has made a bold commitment to continue to improve the quality of service in the hospitality industry. After many years of working with different partners for the implementation and management of both programs (A.C.P. and H.I.O), the A.T.A. finds it important to resort these programs under a solid foundation that will guarantee their continuation and further development.

Do you have questions? Let us know how we can help.

Our team

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Melissa Robert

She has been working with the ACP team since we started in July 2011.
She is the ACP Coordinator, who arranges our workshop schedules, keeps track of our statistics and database. She is also one of the facilitator. One of her main hobbies is taking panoramic pictures of the nature and historic buildings.

Life is too serious to take seriously (Hereby I mean that it is important to enjoy life and be positive).

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Giovanni de Windt

He has been working with the ACP team since the project started in July 2011. He is our ACP researcher. This way we can make sure that all the facts are right. He is also one of our facilitators with an expertise in historic events that took place on our island. One of his main hobbies is taking pictures of cultural events, historic buildings etc.

What is understood does not have to be discussed (Time is valuable).

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Susana Romero

She has been working with the ACP team since July 2011 and is the youngest of the team. She is our Marketing Coordinator. This entails keeping contact with the customers, coordinate workshop dates, site inspection for on property trainings and also following up with all clients that subscribe digitally etc.

Variety is the spice of life. By poem of “The Task” (1785) of William Cowper

Get in touch

For any questions send us an email we will try to get back as soon as possible.

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