SUSTAINABLE LEADERSHIP PROGRAM FOR SERVICE EXCELLENCE
The Sustainable Leadership Program for Service Excellence supports the our Service Excellence training Program. While we teach your staff what the importance of service excellence is to your guest, to yourself, to your organization, to the tourism sector and to Aruba, we would like you to learn about leadership in developing service excellence and hospitality. As creator of the work environment of your staff you are the most influential person to develop the right atmosphere and circumstances for them to perform on the highest possible level.
This training program will provide you with the theoretical background, models and scripts which will support you and extend your learning experience with regards to the four (4) modern styles of leadership which are important in your line of work.
These styles are:
1) Leading by Example: Walk the talk
2) Inspiring others: Purpose, Autonomy and Mastery
3) Coaching on the job: Golden box and Competence Development Plan
4) Enable Management: Facilitate your team
Duration of the training: 4 sessions, 1 session per week, 3 hours each
Requirements for participating: Participants need to be in a managerial or similar position.
Content: Sustainable Leadership Principle, Self Assessment, Appreciative Inquiry, Tree of Trust, Control or Trust, SSMPP, Communication in Leadership, Motivation 3.0, Moodmaker Management, Recognizing Resistance, Coaching on Competences, The Process of Learning, Coaching Plan, The Golden Box, Employees Journey.
Introduction price: AWG 295,- per person